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Join a Support SessionProviding a successful software support service… our thoughts
Oct 10, 2024
During a recent discussion about customer service desk techniques, we shared our experiences with various service providers like banks, phone companies, and dental offices. We talked about the pros and cons, good experiences, and less satisfying ones. This led us to brainstorm ways to improve our own service desk. I’m pleased to say that we […]
READ MORERemote Working with QuoteWerks
Feb 13, 2021
We have had a flurry of emails recently regarding how Users might best work remotely with QuoteWerks. This blog post covers the main methods we’ve successfully implemented working with various clients and briefly discusses some of the relative pros and cons of each. First, we’ll start with the “out of the box” methods designed into […]
READ MORESelecting details of Configurators from QuoteWerks database
Jan 11, 2019
The below T-SQL statement provides a template for selecting details of Configurators and their associated Containers and Items from the QuoteWerks SQL Server database. If you have any questions or if you’d like an equivalent for an Access backend, then please email development@hilltopsit.co.uk. SELECT CH.Name AS ConfiguratorName, CH.Notes AS ConfiguratorNotes , CC.Name AS ContainerName , […]
READ MORESelecting details of Substitute Items from QuoteWerks database
Jan 11, 2019
The below T-SQL statement provides a template for selecting details of Substitute Items from the QuoteWerks SQL Server database. If you have any questions or if you’d like an equivalent for an Access backend, then please email development@hilltopsit.co.uk. SELECT SH.SetName AS SubstituteSetName, SH.[Description] AS SubstituteSetDescription , SI.PartNumber AS SubstituteProductCode, PO.[Description] AS SubstituteProductDescription FROM QuoteWerks.dbo.SubstitutionHeaders AS […]
READ MORESelecting details of Required Items from QuoteWerks database
Jan 11, 2019
The below T-SQL statement provides a template for selecting details of Required Items from the QuoteWerks SQL Server database. If you have any questions or if you’d like an equivalent for an Access backend, then please email development@hilltopsit.co.uk. SELECT RH.PartNumber AS PrimaryProductCode, PP.[Description] AS PrimaryProductDescription , RI.PartNumber AS RequiredProductCode, PO.[Description] AS RequiredProductDescription FROM QuoteWerks.dbo.RequiredHeaders AS […]
READ MORESelecting details of Optional Items from QuoteWerks database
Jan 11, 2019
The below T-SQL statement provides a template for selecting details of Optional Items from the QuoteWerks SQL Server database. If you have any questions or if you’d like an equivalent for an Access backend, then please email development@hilltopsit.co.uk. SELECT OH.SetName AS PrimaryProductCode, PP.[Description] AS PrimaryProductDescription , OI.PartNumber AS OptionalProductCode, PO.[Description] AS OptionalProductDescription FROM QuoteWerks.dbo.OptionsHeaders AS […]
READ MOREQuerying the QuoteWerks Database for selected Line Items
Jan 11, 2019
In our years of working with QuoteWerks and providing integration solutions, it’s been a fairly common requirement to query the QuoteWerks database for Line Items on a Document which are either non-optional or optional and selected. How to do this relies on understanding the bitwise logic around the Document Items table LineAttributes field. More information […]
READ MORE‘Allow log on through Terminal Services Right’ error message
Sep 23, 2010
Complete error message: “To log on to this remote computer, you must be granted the Allow log on through Terminal Services right. By default, members of the Remote Destop Users group have this right. If you are not a member of the Remote Desktop Users group or another group that has this right, or if […]
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