We provide support services by telephone and email to resolve issues and also to help you understand new features, perform less common tasks such as setting up a new User or making changes to the setup of the software, or update your software installation to the latest version.

When you are experiencing problems, we’ll use our extensive real-world know-how and huge databases of historic issues to quickly identify the problem and provide you with a resolution. When appropriate, we can also provide support via screen-sharing so that you can demonstrate the issue, we can illustrate a particular technique or perhaps even take control in order to make any changes required on your behalf.

Support is billed as an annual contract or as a pay-as-you-go type approach.

See Also