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Alternative ways to provide a software support service
Oct 10, 2024
Following on from the blog post I wrote about providing a successful software support service, and as part of the same discussion, we also brainstormed some alternative ways to provide software support to our customers....
READ MOREProviding a successful software support service… our thoughts
Oct 10, 2024
During a recent discussion about customer service desk techniques, we shared our experiences with various service providers like banks, phone companies, and dental offices. We talked about the pros and cons, good experiences, and less...
READ MOREEmbracing Technologies: Our Adoption of Xojo
Oct 08, 2024
Introduction In the fast-paced world of software development, businesses must remain agile and adaptable. This case study explores how we successfully transitioned the maintenance and enhancement of a custom software application written in Xojo in-house...
READ MORERemote Working with QuoteWerks
Feb 13, 2021
We have had a flurry of emails recently regarding how Users might best work remotely with QuoteWerks. This blog post covers the main methods we’ve successfully implemented working with various clients and briefly discusses some...
READ MOREUsing SQL Server STUFF function to turn rows in a column
Dec 21, 2020
Example below: CREATE TABLE #TempMaster ([ID] int,[Name] nvarchar(50)) CREATE TABLE #TempChild (MasterID int,[ID] int,[Name] nvarchar(50)) INSERT INTO #TempMaster ([ID], [Name]) VALUES (1, ‘Master 1’)INSERT INTO #TempMaster ([ID], [Name]) VALUES (2, ‘Master 2’)INSERT INTO #TempMaster ([ID],...
READ MOREModifying the QuoteWerks Document Open screen grid columns (post v5.2)
Dec 30, 2019
You can modify the QuoteWerks Document Open screen grid columns by editing you User Setting in the Settings Manager screen: 1) Click the Windows Help menu | About option. 2) Click the ‘Settings Manager’ button...
READ MORECopying the QuoteWerks QuoteValet URL to the Windows clipboard
Jan 31, 2019
The script below provides a way to quickly and easily copy the QuoteValet document URL for the current open document in QuoteWerks to the Windows clipboard. This can then be pasted into an email or...
READ MORESelecting details of Configurators from QuoteWerks database
Jan 11, 2019
The below T-SQL statement provides a template for selecting details of Configurators and their associated Containers and Items from the QuoteWerks SQL Server database. If you have any questions or if you’d like an equivalent...
READ MORESelecting details of Substitute Items from QuoteWerks database
Jan 11, 2019
The below T-SQL statement provides a template for selecting details of Substitute Items from the QuoteWerks SQL Server database. If you have any questions or if you’d like an equivalent for an Access backend, then...
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