Alternative ways to provide a software support service

Oct 10, 2024

Following on from the blog post I wrote about providing a successful software support service, and as part of the same discussion, we also brainstormed some alternative ways to provide software support to our customers. What do you think…? Do you think any of these could work better than the techniques we currently employ!? Personally […]

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Providing a successful software support service… our thoughts

Oct 10, 2024

During a recent discussion about customer service desk techniques, we shared our experiences with various service providers like banks, phone companies, and dental offices. We talked about the pros and cons, good experiences, and less satisfying ones. This led us to brainstorm ways to improve our own service desk. I’m pleased to say that we […]

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