+44 (0)1273 013695
Chat with UsTo AI or not to AI, That is the Question
Sep 29, 2025
When I started to write this article, I hadn’t really anticipated what a ‘can of worms’ it was going to open for me – how far my mind would wander, how may rabbit holes there are to explore, and ultimately how long it was going to turn out! For those of you prospective readers that […]
READ MORETo AI or not to AI, That is the Question (Summary)
Sep 29, 2025
Overview Summary Hilltops IT is considering the use of AI to enhance software support for QuoteWerks and ConnectIt Software. AI offers clear advantages such as faster responses, personalised assistance, and round-the-clock availability, while also helping support teams scale and operate more efficiently. However, the article also explores the risks, such as loss of human empathy, […]
READ MOREMarketing-Ready vs. Production-Ready Software: Why the Difference Matters
Sep 08, 2025
In the world of software development, two terms often come up when discussing the readiness of a product or feature: marketing-ready and production-ready. While they may sound similar, they represent very different stages in a software’s lifecycle, and understanding the distinction is crucial for both developers and customers. What Does “Marketing-Ready” Mean? A marketing-ready product […]
READ MOREThe Digital Backbone of Modern Manufacturing: Trends in Backend Software and Workflow Integration
Jul 10, 2025
In 2025, the manufacturing sector – particularly in the UK and USA – is undergoing a profound transformation. While much attention is given to robotics, AI, and smart factories on the production floor, an equally important revolution is happening behind the scenes: the modernization of backend business software. From quoting and CRM to invoicing and […]
READ MOREAlternative ways to provide a software support service
Oct 10, 2024
Following on from the blog post I wrote about providing a successful software support service, and as part of the same discussion, we also brainstormed some alternative ways to provide software support to our customers. What do you think…? Do you think any of these could work better than the techniques we currently employ!? Personally […]
READ MOREProviding a successful software support service… our thoughts
Oct 10, 2024
During a recent discussion about customer service desk techniques, we shared our experiences with various service providers like banks, phone companies, and dental offices. We talked about the pros and cons, good experiences, and less satisfying ones. This led us to brainstorm ways to improve our own service desk. I’m pleased to say that we […]
READ MORE