About / Blog

User is already logged into QuoteWerks message

This is a fairly rare issue when working with newer versions of QuoteWerks, but it can be very frustrating when it does occur! The issue may occur if a User’s system crashed or they switched off their PC without first logging out of QuoteWerks and requires you to manually delete the “.lck” file associated with the User.

To identify which “.lck” file the Users login relates to open the QuoteWerks Medic Utility and click the Users button to see a list of logged in Users (in the screenshot example my “.lck” file is 2.lck).

QuoteWerks - Logged In Users

Then, go to the QuoteWerks directory on your server and delete the file. Once the file is deleted then the User should be able to log in ok again.

QuoteWerks - LCK files

Please note that if when deleting the “.lck” file you get an error about the file being locked, then you may need to reboot the server in order to remove the lock. (More details see the QuoteWerks Knowledgebase Article here.)

Related Stories

See all

Copying the QuoteWerks QuoteValet URL to the Windows clipboard

Jan 31, 2019

The script below provides a way to quickly and easily copy the QuoteValet document URL for the current open document in QuoteWerks to the Windows clipboard. This can then be pasted into an email or other document to send to your customer. To implement the script, we suggest copy/pasting the below code into a text […]

READ MORE

QuoteWerks F2 lookup and double click does not work

May 19, 2015

This is another reasonable common query that our clients have which is usually due to the particular User’s Preference settings that is logged in on a particular workstation. Furthermore it will usually affect the User on any workstation that they try and if they log in as a.n.other User then QuoteWerks will probably behave as expected. Ref. […]

READ MORE

Modifying the QuoteWerks Document Open screen grid columns (pre v5.2)

Apr 29, 2015

This can be achieved by modifying your User.ini file settings in the OpenWindowGridSettings section. Firstly, identify the name of your User.ini file by opening the Tools menu | My Preferences screen; you will find the ini file name at the bottom left: Next, CLOSE QUOTEWERKS and locate the INI file which will be in the […]

READ MORE