About / Blog

User is already logged into QuoteWerks message

This is a fairly rare issue when working with newer versions of QuoteWerks, but it can be very frustrating when it does occur! The issue may occur if a User’s system crashed or they switched off their PC without first logging out of QuoteWerks and requires you to manually delete the “.lck” file associated with the User.

To identify which “.lck” file the Users login relates to open the QuoteWerks Medic Utility and click the Users button to see a list of logged in Users (in the screenshot example my “.lck” file is 2.lck).

QuoteWerks - Logged In Users

Then, go to the QuoteWerks directory on your server and delete the file. Once the file is deleted then the User should be able to log in ok again.

QuoteWerks - LCK files

Please note that if when deleting the “.lck” file you get an error about the file being locked, then you may need to reboot the server in order to remove the lock. (More details see the QuoteWerks Knowledgebase Article here.)

Related Stories

See all

Case Study: Enhancing Crane Delivery Precision with Hilltops IT’s Innovative Software Solution

Jul 30, 2025

Client: Terranova CranesIndustry: Specialist Crane Hire The Challenge Terranova Cranes faced a recurring challenge: delivering cranes to exact locations on construction sites where traditional addressing systems (like postcodes) lacked the accuracy required. Navigating to broad or imprecise locations often caused delays, confusion, and inefficiencies in high-pressure environments. The Solution Hilltops IT, authors of the ConnectIt […]

READ MORE

ConnectWise Sell vs QuoteWerks: Aspirational Perception

Jul 15, 2025

🚀 From Practical to Aspirational: Why MSPs See ConnectWise Sell as the Next Step Beyond QuoteWerks In writing, reflecting and drawing conclusions from the previous blog post comparing ConnectWise Sell and QuoteWerks, it got me wondering whether ConnectWise could be perceived as an aspirational move. As a QuoteWerks reseller, it’s natural to feel a sense […]

READ MORE

QuoteWerks Development Path – A Speculative View

Jul 14, 2025

QuoteWerks has long been a staple in the quoting and proposal software space – for IT and managed services providers, plus many, many other product and service provider verticals. Its journey from a classic Windows application to a hybrid web-enabled platform is not just a tale of modernization, it’s a fascinating case study in software […]

READ MORE