About / Blog

User is already logged into QuoteWerks message

This is a fairly rare issue when working with newer versions of QuoteWerks, but it can be very frustrating when it does occur! The issue may occur if a User’s system crashed or they switched off their PC without first logging out of QuoteWerks and requires you to manually delete the “.lck” file associated with the User.

To identify which “.lck” file the Users login relates to open the QuoteWerks Medic Utility and click the Users button to see a list of logged in Users (in the screenshot example my “.lck” file is 2.lck).

QuoteWerks - Logged In Users

Then, go to the QuoteWerks directory on your server and delete the file. Once the file is deleted then the User should be able to log in ok again.

QuoteWerks - LCK files

Please note that if when deleting the “.lck” file you get an error about the file being locked, then you may need to reboot the server in order to remove the lock. (More details see the QuoteWerks Knowledgebase Article here.)

Related Stories

See all

Enhancing Customer Interaction with QuoteWerks QuoteValet and Tawk.to

Apr 28, 2025

At Hilltops IT, we pride ourselves on providing top-notch consultancy, support, training, and development services for QuoteWerks. As a dedicated reseller, we are always looking for innovative ways to enhance the functionality and improve User experience of QuoteWerks for our clients.   Introducing Real-Time Customer Engagement We are excited to announce a new customization that […]

READ MORE

Case Study: Revolutionizing Service Contract Quotations with Contract Calculator Integration

Feb 05, 2025

Discover how Tescan transformed their sales process with a cutting-edge Contract Calculator, seamlessly integrating SugarCRM and QuoteWerks to deliver faster, more accurate customer quotations.   Project Goals Tescan aimed to:   Key Actions   Overcoming Challenges   Results   Customer Testimonial “The new Contract Calculator has transformed our Service Sales process. We can now generate […]

READ MORE

Hilltops IT Launches ConnectIt-SageOne Integration for QuoteWerks and Sage One Business Cloud

Feb 05, 2025

Hilltops IT Consultancy Services Ltd is excited to announce the launch of ConnectIt-SageOne, a powerful integration solution designed to seamlessly connect QuoteWerks with Sage One Business Cloud. This innovative product aims to enhance business efficiency, accuracy, and productivity by automating data transfer and synchronization between the two platforms. Read the full press release here! Get […]

READ MORE