AI in Action: Preparing to Launch the World’s First QuoteWerks Support Chatbot

Last month, we shared our thoughts on the potential of Artificial Intelligence (AI) to transform software support for QuoteWerks and our ConnectIt Software range. Since then, we’ve been busy experimenting, testing, and refining our approach… and we’re now excited to announce the next step in our journey.

From Concept to Reality

After trialling various online AI models and agents, we quickly realised that while powerful, many of these platforms come with significant ongoing costs. To ensure long-term sustainability and control, we’ve decided to build our own AI agent, hosted entirely on Hilltops IT’s infrastructure.

This approach allows us to:

✅ Keep costs manageable
✅ Maintain full control over data privacy and performance
✅ Customise the AI to suit the unique needs of QuoteWerks and ConnectIt users

We expect the infrastructure to be in place within the next couple of weeks, with installation and training of the AI agent to follow shortly after.

Beta Testing Begins Soon

We’re aiming to begin beta testing before the end of November, and we’re inviting our QuoteWerks and ConnectIt Software user base to be part of this exciting milestone.

As a beta tester, you’ll get early access to the chatbot and help shape its development. We’re looking for users who are willing to share their chatbot interactions (inputs and outputs) with us so we can review and further train the AI where needed.

How to Register

If you’d like to be among the first to try the QuoteWerks Support chatbot, please email support@hilltopsit.co.uk with your email address and office IP address so that we can provide you with secure access.

Register now to get access to the chatbot web page and see some of the sample outputs we’ve already made available online.

What to Expect

This chatbot is designed to augment, not replace, our human support team. It will handle common queries, guide users through troubleshooting steps, and offer instant assistance while ensuring a clear path to escalate to a human when needed.

We’re excited to see how this technology can improve the support experience for our users, and we’re committed to developing it responsibly, with your feedback at the core.

Stay tuned for updates by following our social media channels, and thank you for being part of the journey.