Case Study: Enhancing Crane Delivery Precision with Hilltops IT’s Innovative Software Solution

Client: Terranova Cranes
Industry: Specialist Crane Hire


The Challenge

Terranova Cranes faced a recurring challenge: delivering cranes to exact locations on construction sites where traditional addressing systems (like postcodes) lacked the accuracy required. Navigating to broad or imprecise locations often caused delays, confusion, and inefficiencies in high-pressure environments.


The Solution

Hilltops IT, authors of the ConnectIt Software brand of add-on and integration solutions, developed a bespoke software solution tailored to Terranova’s needs. By integrating QuoteWerks, Google Maps, and What3Words, the system retrieves highly accurate geolocation data and converts it into 3-word addresses. Office staff can review and fine-tune these locations to ensure absolute delivery precision.


Key Features

  • Location Validation: Confirms the legitimacy of What3Words addresses, with the option to restrict to specific countries.
  • Alternative Suggestions: Provides smarter location alternatives for ambiguous inputs.
  • Partial Input Completion: Helps users find complete What3Words addresses from partial entries.
  • Base Location Proximity: Allows searches for delivery points near a set base (e.g., company HQ or depot).

Implementation & Results

The software was seamlessly integrated into Terranova’s operations, immediately improving delivery precision. Cranes now arrive directly where needed – reducing navigation time, increasing efficiency, and boosting team coordination on-site.


Client Testimonials

Alec Glover, Managing Director, Terranova Cranes:
“Hilltops IT’s innovative solution has transformed our delivery process. The integration of QuoteWerks, Google Maps, and What3Words ensures our cranes are delivered to the exact location needed, improving our operational efficiency and customer satisfaction.”

Bobby Banksman, Delivery Driver, Terranova Cranes:
“The new system has made my job so much easier. Knowing the exact location for crane deliveries means less time spent navigating and more efficient deliveries.”

Suzie Slinger, Site Construction Worker:
“Having precise delivery points has greatly improved our workflow on site. We can now plan and execute crane operations with much more confidence and accuracy.”

Steve Siggs, Project Lead, Hilltops IT:
“This project was fascinating from a technical standpoint. Working with the What3Words team was a breeze; their support and expertise made it easy to understand and leverage their capabilities to the fullest.”


Next Steps

Terranova Cranes is now planning to integrate LorryRoute, a logistics system for heavy vehicles. This next phase will allow the company to avoid low bridges, weight-restricted roads, and narrow lanes, ensuring crane deliveries are both safer and more efficient.


Conclusion

Hilltops IT’s solution has empowered Terranova Cranes to overcome critical logistical challenges through smart integration and location technology. This case study exemplifies how tailored digital solutions can revolutionize operations in the construction and logistics sectors.


Call to Action

Is your business facing challenges with delivery precision or site logistics?

📞 Contact Hilltops IT today and discover how we can help optimize your operations with intelligent, location-aware solutions.

🌐 Read more about the features and business benefits here.

🎞️ Watch the software in action in this YouTube video playlist.

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