Services / Support

Support

We provide support services by telephone, email and using remote screensharing technology to resolve issues and also to help you understand new features, perform less common tasks such as setting up a new User or making changes to the setup of the software, or update your software installation to the latest version.

When you are experiencing problems, we’ll use our extensive real-world know-how and databases of historic issues to quickly identify the problem and provide you with a resolution. When appropriate, we can also provide support via screen-sharing so that you can demonstrate the issue, we can illustrate a particular technique or perhaps even take control in order to make any changes required on your behalf.

Support is billed as block pre-purchased hours or as a pay-as-you-go type approach.

See Also

We shortcut the process of getting software up-and-running effectively by working with you and your team to understand your business requirements in both short and longer term.

Whether deploying to a stand-alone computer or in a multi-sited company with remote workers, we can offer advice and assistance to achieve the optimum set up and performance.

Typical tasks include importing data from legacy systems, setting up User details, making modifications to screens based on your specific business requirements.

We have pre-determined course agendas for Introductory and Advanced Users which we tailor for your specific usage of the software. Courses can take place at your office or 1-to-1 online.

For more information on the many solutions that we have successfully developed, please refer to the ConnectIt Software website here.

Testimonials

We've been working with the new template for a few weeks now and it has been working beautifully. Thank you again for all of your help.

Following QuoteValet HTML Template Authoring

The designers are excited to start using this and I am sure there will be more tweaks as we start using it. I am impressed with what you have done and the timeliness of your work.

Following QuoteWerks Consultancy & Support

That is fantastic thank you very much for the quick reply and guidance. All updated and working fine.

Following QuoteWerks Upgrade Support

I just called to say that I am 'over the moon' with your company. What you showed my in 1 hours online support training has saved me a weeks worth of work. THANKS!

Following QuoteWerks support

Thanks for all your help over the past 2 weeks, [Hilltops IT] sorted out the issues we had very quickly so things are looking a lot better now and we are now starting to use the system for quotes.

Following QuoteWerks Training & Support

Thank you Hilltops IT. You have met all my objectives for the day and more. I can't believe how much we've achieved in just one day.

Following QuoteWerks Onsite Consultancy

Keep up the great work! It's so useful having your QuoteWerks support to backup the training.

Following QuoteWerks Implementation, Training & Support

Thanks to Hilltops IT for their technical support on QuoteWerks yesterday. Very knowledgeable and down time kept to a minimum. Top supplier.

Following QuoteWerks Upgrade Assistance

Thanks very much for your time yesterday, everyone found it very helpful.

Following QuoteWerks Refresher Training

Your QuoteWerks support service is legendary!!! Thanks for your prompt action today on the issue, it really is very much appreciated

Following QuoteWerks Support

Many thanks for all your hard work on the system today! Great working with such a proactive company.

Following QuoteWerks Support

Perfect! Thank you so much, this is perfect. I really appreciate your help with this – you have saved me so much time sifting through all the quotes manually!

Following QuoteWerks Support & Report Authoring

It was great to see you again & everyone was very appreciative of the clear and professional way you carried out the ACT training.

Following Act! training

My QuoteWerks is synced and working and all appears ok so many many thanks for your efforts and help, it is a real bonus to have had my issues sorted in such a pleasant and friendly manner.

Following QuoteWerks Support

As always, your advice and help worked first time and everything is now running brilliantly. Thanks again so much for your help throughout.

Following Act! & QuoteWerks Support

I want to thank you for the help you have provided over the years and the things that we have accomplished. You have provided quality service and good communication, keep up the good work!

Following Act! & QuoteWerks Consultancy, Training & Support